Frequently Asked Questions
Everything you need to know about your Iconic Puzzles experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but generally range from 7-14 business days. You will receive a tracking number via email as soon as your order ships.
What is your return policy for apparel and accessories?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a request. Please note that for hygiene reasons, certain items like earrings and face masks are final sale.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. Our garments are generally true to size, but we recommend checking the fit notes (e.g., 'Oversized' or 'Slim Fit') in the product description before purchasing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Afterpay for eligible orders.
Are your products ethically sourced?
Absolutely. Iconic Puzzles is committed to sustainability and fair labor. We partner exclusively with manufacturers who hold certifications for ethical working conditions and utilize eco-friendly fabrics whenever possible.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You have a 60-minute window after placing your order to request a cancellation or modification by contacting our support team via live chat.